Frequently Ask Questions

Frequently Asked Questions (FAQ)

What is Cornerstone Health Supply’s shipping charges?

Standard shipping (ground transportation, dock to dock) is free on orders of $55 or more for all 48 contiguous states. Orders under $55 will incur a flat $12.95 shipping charge. For shipments to Hawaii or Alaska, please call us for a freight quote. Shipments to a P.O. Box or a residential address will incur additional shipping charges, so please call us at 877-910-4519 for placing your order.

What are Cornerstone Health Supply’s general shipping terms?

1. Please allow 1-2 business days to ship stocked products and 10-12 business days to ship direct-ship products.
2. Standard shipping (ground transportation, dock to dock) is free on orders of $55 or more for all 48 contiguous states. Orders under $55 will incur a flat $12.95 shipping charge. For shipments to Hawaii or Alaska, please call us for a freight quote.
3. If you require any special shipping services such as inside delivery, lift gate, rush or air freight, please call us for a freight quote.
4. Shipments to a P.O. Box or a residential address will incur additional shipping charges, so please call us at 877-910-4519 for placing your order.
5. We do not ship on weekends.
6. If you have any other special shipping requirements such as delivery time or delivery day, please call us.
7. We can be reached at 877-910-4519 for any questions regarding shipping.

What is Cornerstone Health Supply’s general freight damage and return policy?

1. Freight Damage:
   1. Please inspect the product immediately upon receipt.
   2. If you notice any damage when the product is delivered, please refuse the shipment and have the freight company return the product to the shipper.
   3. If you notice damage after the product is delivered (concealed damage), you have 3 days to contact us to arrange a return and replacement.
2. Returns:
   1. You can return an unused and undamaged product for up to 15 days from the date you purchased it and receive a full refund. Having said this, you will be responsible for the return shipping costs. Once Cornerstone Health Supply receives the returned unit, we will inspect the unit. If the unit is found to be unused and in resalable condition, there will be no re-socking fees. If the unit has been used or is not returned in same condition that it was sent, there will be a re-stocking fee ranging from 20% to 50%. If unit is completely unusable, no refund will be given.
   2. Please call us at 877-910-4519 for any questions regarding freight damage and returns.

What are my options for ordering?

By Website

www.CornerstoneHealthSupply.com
You can order 24 hours per day, 7 days per week on our easy-to-use website. We accept both credit cards or purchase orders online for schools, municipalities and other tax-exempt government agencies.

By Phone

(877) 910-4519
Speak live with one of our Customer Services representatives.

By Email

CustomerService@CornerstoneHealthSupply.com
You can send us a description of what you want in an email or attach one of our downloadable order forms (which can be found on our website) in an email.

By Fax

(877) 910-4316

By Mail

Cornerstone Health Supply
P.O. Box 25, Techny, IL 60082-0025

What are my payment options as a school, municipality or other tax-exempt government agency?

You have two options. You can:

1. Use a credit card. We accept MasterCard, Visa, American Express and Discover.
2. Use a purchase order number.
   • If your school or municipality does not require the use of a purchase order number, you can reference your name in the purchase order field.
   • We accept purchase orders from high schools, middle schools, elementary schools, municipalities or other tax-exempt government agencies. Terms for purchase orders are “Net 30” so your payment is not due until 30 days after we ship your product. We do not accept purchase orders from club sport teams that are not part of the high school.

What are my payment options as an organization outside of schools, municipalities or other tax-exempt government agencies?

For fastest order processing, please use a credit card online. We accept MasterCard, Visa, American Express and Discover. If your organization will only use purchase orders, please call us at 877-910-4519.

Do you deliver on weekends or holidays?

No, we only deliver Monday through Friday on official business days.